Policy
Return & Refund Policy
At Karisma Modern Kitchen, we are committed to your satisfaction. This policy outlines the terms under which refunds are provided for purchases made on our website.
Last updated: May 2026
1. Eligibility
Refunds apply only to products purchased directly from Karisma Modern Kitchen. To be eligible, the product must be returned within 7 days of the purchase date.
2. Product condition
Products must be returned in their original condition — unopened, with all original packaging and tags intact. We reserve the right to refuse a refund if the returned product is damaged, used or not in its original condition.
3. Refund process
To start a refund, email our customer support team at info@karismamodern.com with your order number and the reason for the refund. Once approved, we will share return instructions. Refunds are processed within 30 business days of receiving the returned product.
4. Return shipping
Customers cover the cost of return shipping, unless the return is due to a mistake on our part or a defective product. Please use a trackable shipping method — we are not responsible for lost or damaged returns.
5. Non-refundable items
Certain items — including downloadable software, gift cards and perishable goods — are non-refundable.
6. Damaged or defective products
If you receive a damaged or defective product, contact us within 7 days of delivery. We will arrange a replacement or refund, whichever applies.
7. Refunds to original payment method
Refunds are issued to the original payment method used for the purchase.
8. Changes to this policy
Karisma Modern Kitchen reserves the right to update or modify this refund policy at any time without prior notice. By making a purchase on our website, you agree to adhere to this policy.
Questions about a return?
Our customer support team is here to help.
info@karismamodern.com